Solution for Bent Wacom Cintiq 3-in-1 Cable Connector

I thought I’d posted about this already, but I can’t find it.  So, I guess I didn’t.

Okay, so if you have a wacom cintiq (not the wacom cintiq pro) you may have noticed that the connector on the 3-in-1 cable that inserts into the screen tablet bends very easily.  You can destroy the flimsy thing just by bumping it.

This is a tremendous problem since replacement 3-in-1 cables are $50 or more and usually out of stock.

First, I can’t tell you how to fix the cord that’s already bent.  As far as I know, it’s a lost cause and you’ll have to buy a new one.  Sorry.  But I can help you so you won’t destroy the new one.

Buy this:
https://www.etsy.com/listing/530082285/wacom-cintiq-cable-support-adapter

Choose the 2.0 version because it has a little more support for the cord, holding it in place really solid.

It’s basically a 3D printed adapter that you snap onto you cintiq and thread your cord through as you plug it in. The thing holds the cord pretty solid so that even fairly rough handling isn’t going to bend that easily-bent metal end. It installs in a way that’s removable, in case you need to transport your cintiq or something. However, my cintiq never leaves the vicinity of my PC, so I used some electrical tape on the back to get it really solidly adhered. It’s not going anywhere now. It completely solved all my cintiq flimsy cable problems.

I bought mine awhile ago and it had a wacom logo in it which I thought at the time they probably weren’t supposed to be using, since it’s an after market part.  The version they’re selling now is the same thing, but has a bad robot logo instead.  I think he may have been asked to stop using the wacom logo.  Anyway, it’s cheap and completely solves the problem, so go buy one if you own a cintiq.
IMG_20200311_115442554

Fixing your Cintiq

Today my Wacom Cintiq stopped recognizing my stylus.  It was working fine, then it stopped. This happens occasionally and usually I just reboot. That works, but I have to close out of everything to do that, which I don’t always want to do. Well, today I decided to do the smart thing and search the web for the right way to make my cintiq behave itself. So, a quick google search came up with the following video that completely solved my problem. It was so useful that I wanted to share it with you all.

(I’m working on a Window’s 7 laptop.)

Summary:

  1. Try turning the cintiq off and back on.  (That didn’t work for me.)
  2. Right-click on “Computer” on your desktop or (for me) your start menu.  Select “Manage”.  Then double-click “Services and Applications”, then “Services”.  Scroll down to “Wacom Professional Services” and click that.   Look around.  On the left there’s a link for Restarting the service.  Click that.  Now, if it’s like mine, it’ll be fixed.  🙂

Good luck!  And thank you, shermtv, for your useful video!