I had a 1st generation nook with 3G. I must say I was pretty impressed with Barnes & Noble’s customer support. My original never had working 3G and they replaced it, no questions asked. Well, it was in the warranty period, so I suppose they were just honoring that. So, no serious brownie points there. Still, I appreciated it.
For more than a year, I hummed along with no complaints about my nook at all. I love the eInk. I love being able to bring all my books with me wherever I want to. Especially on vacations. I love the “Don’t Panic” bumper sticker I put on the cover because I thought it was funny. (If you don’t get the reference, go read The Hitchhiker’s Guide to the Galaxy by Douglas Adams. You will thank me.)
But a couple weeks ago I had another problem. Somehow between page turns something broke in the screen. (No, I did NOT drop it!) There was a stripe of the screen that wouldn’t refresh. Effectively obscuring the first character or character-and-a-half on the lower half of the page. It was annoying to read that way.
So, I took it to B&N, knowing that at a year and a half of age, the thing was out of warranty. They confirmed that the screen was broken and I’d have to buy a whole new nook. However, they kindly offered me what they called an out-of-warranty exchange. This is a deep discount on the price of a replacement Simple Touch to replace my broken 1st gen. I could have a $30 reconditioned one or a $50 new one. Since I was resigned to paying $139 for a new Simple Touch Glowlight (or $99 without the glowlight) I figured that was a pretty good deal. Plus, I’m cheap. So, why pay $99 when I don’t have to?
I ordered the replacement and a new cover for it. I got both of those in the mail today.
A few things I didn’t realize about the nook Simple Touch.
So, why am I not feeling all disappointed over my new nook which isn’t living up to my expectations? (Okay, I am a little disappointed, but not too bad.)
‘Cause now I have a really good excuse to try rooting it. If all goes well, I’ll end up with an eInk tablet. If not, I end up with a $50 brick. What do you think? Should I void the warranty? *evil grin*